This is a tale of a crime that you must know as a service business owner.
This is a crime I have knowingly committed in the past, and I am coming clean about right here, right now.
Whether you’re aware or unaware, if you end up identifying with what I am about to share, you must also come clean for the sake of your business and your customers.
It’s funny how this is NOT often discussed as a "crime." But I'm calling it a crime because it's not the way to run a sustainable business.
So, what is it, you might ask?
Well... Let me tell you a story & give a few examples.
Once upon a time, my main business model was a monthly retainer model. Before that, I was charging hourly.
I thought, "I made progress!" Charging a flat rate on a monthly basis made me feel like a badass. In case you are still charging hourly for your service, check out “Still Trading Time for Money? Overcome These 5 Key Hurdles & Finally Stop Charging By the Hour”
But soon after, I started to question this model.
I thought, "Wait, there's only so many clients I can take on. And my sales cycle for getting them is long. The only way to keep going would be to make sure that I keep my current ones as long as possible."
Do you know exactly what I was thinking of as a “quick solution”?
I'll give you a min. I want you to think about what my immediate solution was.
OK, so my thinking was: